Notify customers once their orders are confirmed, shipped, or delivered. Keep them in the loop throughout the delivery process with SMS alerts. Text messages can be paired with emails that your platform is currently sending.

Sample SMS Sequence:

  1. Order Confirmation
  2. Shipping Confirmation
  3. Delivery Confirmation
  4. Customer Retention / Satisfaction

Integration Options

If you’re looking for a seamless SMS transition which would allow you to send messages directly through your current email automation provider, we have a selection of SMS to CRM integration options available.

Direct Integrations:

  • Infusionsoft, Marketo, Oracle Eloqua, or Zendesk

Integrations via Zapier or Workato:

  • AWeber, Campaign Monitor, Constant Contact, HubSpot, iContact, MailChimp, Salesforce, and Zoho

Happy Clients

Client: Fast Way Couriers | Industry: Delivery Distribution

When a customer is not home, they usually receive a delivery slip inside their mailbox or tapped on their door. Although this process works well in theory, there is plenty of room for error. Slips often get lost, and cause confusion. Once a slip is lost, the customer has to backtrack, find who their courier was, and call in during inconvenient business hours. This avoidable situation wastes time on the customer side, and money on the business side. At Fast Way, once a package is delivered, the customer will receive an SMS notification. This SMS notification will contain all the details needed to reschedule the delivery, thus making the process as easy as possible.

It’s important to note that sometimes your client may not have reception, that’s why we let you know whether or not your SMS was successfully received. From here, you can arrange a re-assign the delivery for another day if your client cannot be reached.

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